Shipping & Delivery Policy

🚚 HandySew™ Shipping & Delivery Policy

Last updated: August 5, 2025

At HandySew™, we’re committed to getting your portable sewing machine into your hands as quickly and reliably as possible. Please review the details below to understand our shipping methods, delivery timelines, and what to do if something goes awry.

1. Order Processing

  • Processing Time:

    • All orders placed before 3 PM PST on a business day begin processing the same day.

    • Orders placed after 3 PM PST, on weekends, or U.S. holidays will start processing on the next business day.

  • Quality Check:

    • Each HandySew™ machine undergoes a final inspection before packing to ensure you receive a flawless product.

2. Shipping Methods & Estimated Delivery

Shipping Option U.S. Delivery Time (Business Days) International Delivery Time (Business Days) Cost
Standard 5–7 10–15 Calculated at checkout
Expedited (2-Day) 2–3 5–8 Calculated at checkout
Priority Overnight 1 Not available Calculated at checkout

  • Multiple Shipments:

    • If you order multiple items and they’re stocked in different warehouses, you may receive them in separate packages. All tracking details will be provided.

3. Order Tracking

  • As soon as your order ships, you’ll receive an email with a tracking number and a link to the carrier’s site.

  • You can also view live tracking in your HandySew™ account under “My Orders.”

4. International Duties & Taxes

  • Responsibility: Import duties, taxes, and customs fees vary by destination country and are not included in our checkout price. You are responsible for any charges levied by your local customs authorities.

  • Advice: Contact your local customs office for estimated fees before placing an international order.

5. Delivery Issues & “Failed Delivery”

5.1 If Your Order Is Late

  1. Check Tracking: Verify the status on the carrier’s website.

  2. Contact Us: If no movement appears for more than two business days beyond the estimated delivery date, email support@handysew.com with your order number.

  3. Resolution: We’ll investigate immediately, liaise with the carrier, and either expedite your package or arrange a resend at no extra charge.

5.2 If Your Package Is Lost or Never Received

  1. Provide Proof: Forward any carrier notices or screenshots showing non-delivery.

  2. Claim Process: We’ll file a claim with the carrier on your behalf.

  3. Replacement or Refund: After claim approval (or if the package remains missing 14 days past the ship date), we’ll send a replacement or issue a full refund—your choice.

6. Shipping Address Changes

  • Before Shipment: Email support@handysew.com immediately. We’ll update your address if the order hasn’t shipped.

  • After Shipment: Address changes aren’t possible once the carrier has picked up the package; you may need to contact the carrier directly and pay any redirect fees.

7. Contact & Support

If you have any questions about your shipment, or if something isn’t right, our team is here to help:

Thank you for choosing HandySew™—we look forward to stitching with you soon!