Return & Refund Policy

🧵 HandySew™ Return & Refund Policy

We stand behind the quality of HandySew™ and want every customer to feel confident with their purchase. If for any reason you're not satisfied, we’re here to help with a smooth, transparent return process.

🔁 Return Window

You may request a return within 14 calendar days of receiving your HandySew™ product.

  • If the product is damaged, defective, or non-functional, we’ll cover the return shipping and provide a replacement or full refund.

  • For other returns (e.g., change of mind), return shipping is the customer’s responsibility. Products must be unused and in original condition.

🛠️ Damaged or Defective Items

If your HandySew™ arrives damaged or isn’t working properly:

  1. Contact us immediately at support@handysew.com or through our live chat.

  2. Please include your order number, a description of the issue, and clear photos/videos showing the damage or malfunction.

  3. We’ll respond with return instructions and cover all return costs if the item is eligible.

📦 Return Instructions

To initiate a return:

  1. Submit a request within 14 days of delivery.

  2. Repack the product in its original box, including all accessories, user manuals, and packaging materials.

  3. Once received, we will inspect the product and notify you of your refund or exchange approval.

❌ Returns We Cannot Accept

To ensure fairness, we cannot process returns if:

  • The product shows signs of use, wear, or misuse

  • The return is missing accessories, manuals, or original packaging

  • You contact us after the 14-day return period

💳 Refunds

  • If your item has not yet shipped, you may request a full refund immediately.

  • If your order has already shipped, refunds will only be processed after the product is returned and inspected.

  • Approved refunds are processed within 7–10 business days to your original payment method.

✉️ Need Help?

We're here to help you stitch with confidence.
Contact us at:
📧 support@handysew.com
💬 Live chat at www.HandySew.com

HandySew™ — The smarter way to sew, wherever you go.